Journey Mapping

How Philadelphia built an app for residents to file complaints

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City residents can now make reports about potholes, graffiti and other urban problems on the spot when issues are found, and the reports are automatically routed by the app to the proper departments.

Rosetta Carrington Lue‘s insight:

The City of Philadelphia 311 app addresses the mobile lifestyle customers.  It can also translated into 16 different languages.

See on www.citeworld.com

This entry was posted in Community Engagement, Customer Service, Government, Journey Mapping, Technology and tagged , , , , .

The Anatomy of an Experience Map – Adaptive Path

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This is not necessarily new but a great overview of the steps involved in mapping customer experience complete with downloadable examples. Very useful post!

See on www.adaptivepath.com

This entry was posted in Journey Mapping and tagged , .

HOW TO Map Customer Journeys

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David Williams, CEO HOWTOEXPERIENCE, shares Customer Journey Mapping Definitions, Hints, Tips and Gotcha’s. He also discusses how to rapidly accelerate customer experience improvement using the X-ccelerate Framework.

See on vimeopro.com

This entry was posted in Journey Mapping and tagged .