Month: July 2014
Avoiding the four pitfalls of customer experience management strategy
Udesh Jadnanansing, founder and managing partner at customer insight software company mopinion discusses the importance of developing a CEM programme around your organisation, not the software
Source: www.information-age.com
Delivering Great Experiences: It Doesn’t Cost a Thing
We often talk about great customer experience as a means to unlock revenue: You retain customers, realize more of their lifetime value, and mobilize an army of word-of-mouth marketers. There’s another benefit to it that is equally valuable, though; and it’s one that’s not as often talked about. This is: dramatically cutting the cost to …
Source: blog.medallia.com
16 Top Social Media Tools The Experts Swear By
Keeping up on the freshest social media tools and software is a pretty difficult challenge for the average social marketer.
New tools are being released all the time. Old ones are retired or acquired or lose that one key feature you really needed them for. And testing every new option is not realistic.
To help you weed through the options out there for measuring, publishing and monitoring, we reached out to past Social Fresh Conference speakers….
Source: socialfresh.com
The Rise of Customer Expectations – Omni-Channel (2/6)
In my previous post in this series, The Rise of Customer Expectations – Mobile First (1/6), We looked at how the humble Mobile device is helping to drive up customer expectations.Next we will turn
Source: www.linkedin.com
Which Leadership Style Is More Profitable: Employee-Centered or Customer-Centered Leadership?
Forbes: Customer-centered leadership vs employee-centered: Is “customer-centric” the most profitable leadership style? Leadership speaker and corporate culture consultant Micah Solomon explains.
Source: www.forbes.com
The Rise of Customer Expectations – Mobile First (1/6)
In my previous post – The Rise of Customer Expectations, I outlined the 6 digital trends that have significant implications on the future of customer service.Next we will start diving into each one
Source: www.linkedin.com
"The Explosive adoption of mobile devices like smart phones and tablets is changing the way the internet is consumed, along with customer expectations."
Innovative Customer Service Leadership Strategies 