25 Key Multi-Channel Customer Service Statistics – Business 2 Community

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Customer Experience Excellence Best Practices

Delivering a high quality multi-channel customer service isn’t easy. Today’s consumer uses a variety of channels to make contact with a business, and as the number of touch-points have grown, so have their expectations for a consistent customer service – with minimal effort required.
Read more at http://www.business2community.com/customer-experience/25-key-multi-channel-customer-service-statistics-0643317#y7vxZcIX6mbklEAs.99

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One thought on “25 Key Multi-Channel Customer Service Statistics – Business 2 Community”

    Google said:
    June 11, 2014 at 3:58 am

    An impressive share! I have just forwarded this onto a colleague who was conducting a little homework
    on this. And he actually ordered me breakfast simply because I discovered it for him…
    lol. So allow me to reword this…. Thanks for the meal!!
    But yeah, thanx for spending time to talk about this issue here on your blog.

    Reply

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